Chiltern Associates

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nina@chiltern-associates.co.uk
07973 306505
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Privacy Policy

This Website is owned and maintained by Chiltern Associates of whom Nina Robinson is the director.

The data controller for Chiltern Associates is Nina Robinson. She can be contacted directly on  – nina@chiltern-associates.co.uk or Called on 07973 306505

This privacy policy sets out how Chiltern Associates uses and protects any information that you give Chiltern Associates when you use this website or contact us.
Chiltern Associates is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement and in line with the GDPR.
Chiltern Associates may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 21st of May 2018

What data we collect

We collect the following information that is considered personal data but not special data as defined by the GDPR:

  • Name
  • Contact information including Phone and email address
  • Reason for enquiry
  • Relevant information regarding any products Chiltern Associates provide to you (the data subject) This will include details of your survey for example.
  • Website visits, location, time spent on site and other factors collected by Google analytics. This does not consist of personal data and the data subject could not be identified using the data collected.

What we do with the data we collect

In processing data we will only;

  1. We will only contact the data subject in relation to their enquiry. This contact could be a response to a phone message, enquiry form or direct e mail.
  2. We will not send promotional e mails.
  3. We will not sell any data to a third party
  4. We will not use any data in automated decision making

The processing of this data is in order to discuss and respond to a request regarding our services.

This website is built using software by wordpress and some other third party software providers. The highly secure and password protected data collection area may be based in data centres outside of the EU. Under GDPR it is important we are clear about any data that may leave the EU. This data is secure and is not accessible to any third parties.

Legal Basis for Processing

Chiltern associates use two main legal basis’ for processing your data.

  1. Legitimate Interest – this is defined as a response to an enquiry that is in the interest of the data subject who requested a response. There may also be further contact if any important information regarding the service needs to be communicated or a follow up services in the interest of the data subject.
  2. Contract – this is defined as contact with the data subject that is necessary to fulfil the agreed work and contract eg – e mailing the completed survey or calling to discuss a time and date for the survey.

Your Data Rights

The data controller for Chiltern Associates is Nina Robinson. She can be contacted directly on  – nina@chiltern-associates.co.uk or Called on 07973 306505

For any complaints regarding data processing, how it is being held, what is being held and any related issues please contact Nina and she will endeavour to respond with 48 hours.

You have a right too:

  1. Full access to any data that is held about you
  2. Edit, change and rectify the data being held about you – this will be done within 1 month.
  3. Object to the use of your data completely. This is different from erasure and deletion. In this instance we still hold the data but do not process it in anyway. 
  4. Restrict processing. In this instance you can restrict any type of processing for example you could restrict all processing to e mail only and no phone calls. 
  5. Erasure – this is complete deletion of the data held about you. 
  6. Data portability. If you wish to transfer the data we hold about you to another supplier or service. 

For any information or to action any of your right please contact the data controller as stated above.

 Data Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How Long We Store Data

All enquiry data is held for 5 years unless removal is requested.

All customer data is held inline with legal requirements for at least 6 years.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

 

Contact our Friendly Team For a Free Quotation

  • Privacy Policy and Data Use
    We are committed to your data protection under the GDPR. For more information please see our Privacy Policy - Link Shown Above. We do not sell data, engage in e-mail marketing or tele-marketing.
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RICS Chartered Surveyor

Reviews on Really Moving

Reviews on Local Surveyors Direct

4.8/5.0 based on 11 Reviews

Testimonials

‘Huge thanks for sending the survey and photographs. Very thorough. And thank you for your helpful remarks re what needs to be done. There are no great horrors. Really appreciate you doing it so quickly for us’ 2021
Anyway, thank you again for the very helpful discussion. It was invaluable.
‘Thank you very much for sending a copy of the survey, together with accompanying photographs. We are very pleased with the survey. It looks very professional, clear and lists items in a logical sequence and thus is easy to follow. The photographs are relevant and provide good illustrations of the points made. Thank you also for your follow up call which was very helpful and allowed me to discus… Read more
Dear Nina, Thank you for the report and being so helpful. Kind Regards
Marilyn
Hi Nina, Many thanks for your work on this and your very clear and comprehensive report. Kind regards Brendan
Brendan
We received your report last night. A very good job, many thanks
Lee Anderson, Project Manager at Siemens Building Technologies
Thanks, Nina much appreciated and very helpful” – Chiltern Associates went beyond the average homebuyer report by matching the facilities to the special needs of the client’s mother who has mobility challenges. We also looked at the lease to interpret any challenges.
Dear Nina, I can advise that yes the report was very easy to read and as such this made it quick to go through the list and appoint to different contractors so thank you again.
Thank you for being so thorough in your survey. I shant hesitate to contact you again if and when the time arises. Tom
Very pleased with both the services provided by your facility and that of the surveyor. We would have had difficulty finding a comparable local service without your intervention.
Mrs V

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